Terms of Service

1. Accounts

You must provide accurate and complete information when creating your account and keep it current. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us promptly of any unauthorized use. Accounts are for a single named user; you may not share an account among multiple people.

2. Subscriptions and Plans

The Service is offered on a subscription basis under the plan and tier you select at checkout (for example, monthly or annual). The features, price, and billing interval of your plan are presented to you at the time of purchase. Each subscription covers a single user.

3. Free Trial

We may offer a time-limited free trial. Unless you cancel before the trial ends, your subscription will automatically begin and your payment method will be charged the applicable fee at the end of the trial. The duration of the trial and the date your paid subscription begins are shown to you when you sign up. Free trials are limited to one per customer and may be modified or withdrawn at any time.

4. Automatic Renewal, Billing, and Authorization

Before you subscribe, we present the recurring nature of the subscription, the price, and the billing interval, and you must affirmatively agree to these Terms. By completing checkout, you acknowledge and consent to the recurring charges described here. For annual plans, we will send a reminder before your renewal date to the email associated with your account.

All fees are stated and charged in U.S. dollars and are exclusive of taxes. You are responsible for any applicable sales, use, or similar taxes.

5. Cancellation

You may cancel your subscription at any time through the “Manage Billing” option in the Service, which opens your self-service billing portal. Cancellation stops future renewal charges. Your cancellation takes effect at the end of the current paid billing period, and you will retain access to paid features until then. Because cancellation is available online at any time, it is at least as easy to cancel as it was to subscribe.

6. Refunds

Except where required by applicable law, all fees are non-refundable, and we do not provide refunds or credits for partial billing periods, unused time, or features not used. Cancelling stops future charges but does not entitle you to a refund of amounts already charged.

7. Price Changes

We may change subscription prices from time to time. Any price change will apply to your next billing period after we provide notice to you in advance. If you do not agree to a price change, you may cancel before it takes effect.

8. Payment Processing

Payments are processed by our third-party payment processor, Stripe. Your payment is subject to Stripe’s terms and privacy policy. We do not receive or store your full payment card number; we store only limited billing identifiers and status information needed to manage your subscription. You are responsible for keeping a valid payment method on file. If a charge fails or your account becomes past due, we may suspend or downgrade your access until payment is resolved, as described in the Data Retention Policy.

9. Acceptable Use

Your use of the Service is subject to the license restrictions and acceptable-use requirements in the EULA, including that you will not misuse the Service, exceed your licensed seats, interfere with the Service’s security or usage limits, or upload content you do not have the right to upload.

10. Customer Content and Data

You retain ownership of the plans, data, and reports you upload or generate, as described in the EULA. You are responsible for having all rights and consents needed to submit that content, including data relating to third parties such as property owners, and you will indemnify us for claims arising from your content or your use of the Service. Our handling of personal information is described in the Privacy Policy.

11. Professional Use; Your Responsibility for Inputs and Review

As detailed in the EULA, the Service is a tool that assists a qualified professional and does not provide engineering, surveying, inspection, or other professional advice. All outputs may contain errors, and a qualified, appropriately licensed professional is solely responsible for any deliverable, conclusion, or certification produced using the Service.

You are responsible for your inputs and for reviewing outputs. You are solely responsible for the inputs, data, plans, measurements, images, and files you or your users provide (“Inputs”), and for reviewing and verifying every output before relying on it or using it to generate further work product. USER-SEC, LLC, LaunchBox Apps, and each of their respective affiliates, parents, subsidiaries, officers, directors, employees, agents, licensors, and suppliers (collectively, the “Protected Parties”) have no responsibility or liability for any output, result, or damage arising from or attributable to (a) your Inputs, including incomplete, inaccurate, outdated, or improperly prepared Inputs, or (b) any failure to review and verify an output before relying on or processing it. Where an output is affected by the information you put in, or by your not checking it, that is your responsibility and not the Protected Parties’.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, AND ANY WARRANTY AS TO THE ACCURACY OR RELIABILITY OF THE SERVICE OR ITS OUTPUTS. THE PROTECTED PARTIES DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

13. Limitation of Liability

No liability for your inputs or unreviewed outputs. Without limiting Section 11, and to the fullest extent permitted by law, the Protected Parties will have no liability whatsoever for any output, result, loss, or damage arising from or attributable to your Inputs (including incomplete, inaccurate, outdated, or improperly prepared Inputs) or any failure to review and verify an output before relying on or processing it.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE PROTECTED PARTIES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS.

SUBJECT TO THE ABOVE, AND TO THE FULLEST EXTENT PERMITTED BY LAW: (A) THE PROTECTED PARTIES’ TOTAL LIABILITY FOR ANY INDIVIDUAL CLAIM WILL NOT EXCEED THE GREATER OF THE AMOUNTS YOU PAID TO Meteora IQ IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE LIABILITY OR $100; AND (B) THE PROTECTED PARTIES’ TOTAL, AGGREGATE LIABILITY FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE, THE EULA, AND THESE TERMS WILL NOT EXCEED $5,000 IN THE AGGREGATE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

14. Indemnification

You will indemnify, defend, and hold harmless the Protected Parties from and against any claims, damages, liabilities, losses, and expenses (including reasonable attorneys’ fees) arising out of or relating to (a) your use of the Service, (b) your Inputs and Customer Content, (c) any output you relied on, used, or distributed, including any failure to review or verify it, (d) your violation of these Terms, the EULA, or any law, or (e) your infringement or violation of any third party’s rights.

15. Suspension and Termination

We may suspend or terminate your access to the Service if you breach these Terms or the EULA, if your account is past due, or as needed to protect the Service or comply with law. You may stop using the Service and cancel at any time as described above. Upon termination, your right to use the Service ends. Provisions that by their nature should survive — including payment obligations, disclaimers, limitations of liability, indemnification, and governing law — will survive.

16. Changes to the Service or Terms

We may modify the Service or these Terms from time to time. If we make material changes to these Terms, we will update the version and effective date and, where appropriate, notify you. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

17. Dispute Resolution and Governing Law

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. Before filing any claim, you agree to first contact us at info@launchboxapps.io and attempt to resolve the dispute informally for at least thirty (30) days. Any dispute that is not resolved informally will be brought exclusively in the state or federal courts located in Tarrant County, Texas, and you and Meteora IQ consent to their jurisdiction. To the extent permitted by law, you and Meteora IQ waive any right to a jury trial. [Optional: if you wish to require binding arbitration and a class-action waiver, add that provision here after review by counsel.]

18. General

These Terms, together with the EULA and Privacy Policy, are the entire agreement between you and Meteora IQ regarding the Service and supersede any prior agreements. If any provision is unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays or failures caused by events beyond its reasonable control.

19. Contact

Questions about these Terms may be sent to USER-SEC, LLC at info@launchboxapps.io.