Data Retention Policy
Last updated: July 25, 2026
30-Day Data Retention
If your subscription is canceled or a payment fails, your account is locked immediately and a 30-day data retention period begins on the date of the first failure or cancellation.
During the Retention Period
Your projects, files, reports, and account settings remain fully intact while your account is locked. Restoring payment at any point during the 30 days — by updating your payment method or resubscribing — immediately restores full access. Nothing is deleted, and the retention clock is cleared.
After 30 Days
If payment has not been restored within 30 days, your project data (projects, uploaded files, generated reports, and report templates) is permanently and irreversibly deleted. Your account itself is not deleted — you may resubscribe at any time and start fresh.
Restoring Access
To restore access at any time, go to Billing and update your payment method or start a new subscription.